Return Policy

📌 Return Requests & Important Notes

• Please record a video of the unboxing process to protect your rights and serve as proof.
• Customers are responsible for return shipping. Please ensure that all items (product, packaging, accessories, gifts, etc.) are securely packed.
• Return window:
• Convenience store pickup: Day 1 starts the day after pickup
• Home delivery: Day 1 starts the day after delivery (including concierge collection)

📦 Conditions for Accepting Returns

• Items must be brand new, unopened, and in original packaging.
• If your remaining order value falls below the gift threshold after return, the free gift must be returned or its value will be deducted from your refund.
• If the remaining order value falls below the free shipping threshold, the original shipping fee will also be deducted from your refund.

🚫 Returns Will Not Be Accepted If:

• Product has been opened, used, or is missing parts
• Return not completed within the specified period
• Return request made after the 7-day appreciation period
• Product damage due to human error or misuse
• Return item does not match original order
• Intimate wear (e.g., sleepwear) is non-returnable unless defective
• Minor issues like loose threads, uncut buttonholes, 1–2cm size differences, or small marks are not considered defects

💰 Return Process & Refund Method

• After the returned item is confirmed to meet the return policy, refunds will be processed.
• Credit card: Refund to original card within 7–14 business days (depends on the bank)
• Other payment methods: Refund will be issued as store credit to your Kamilé account

🌍 Return Policy for Offshore & Remote Areas

• Convenience store returns and home pickup services are not available
• Please contact customer service and ship the item back yourself. Return must be completed within 3 days of shipment (based on postmark date)

⚠️ Defective or Incorrect Items

If you received a defective or incorrect item, please contact us within 7 days of receipt and provide:

• Your Kamilé account username
• Clear photo of the defect
• A brief description of the issue

Our customer service team will assist you promptly.

🔄 Exchange Policy

To simplify the process, we do not offer exchanges. Please place a new order for any desired items after your return is processed.

⚠️ Additional Notices

• If you have a history of malicious returns or three or more missed pickups, we reserve the right to suspend your shopping privileges.
• If you need further assistance, please contact our customer service team.

Thank you for your understanding and continued support 💛